Knowledge Base

Frequently Asked Questions

Clear answers to the questions we hear most — about cover, claims, payments, and more.

💡 General Questions

6 questions

What is an insurance broker and how is Vike different from an insurer?

An insurance broker like Vike works on your behalf — not the insurer's. We compare products from multiple underwriters, advise you on the best fit, and advocate for you when things go wrong. You get independent advice rather than a single insurer's product.

All General Questions

An insurance broker like Vike works on your behalf — not the insurer's. We compare products from multiple underwriters, advise you on the best fit, and advocate for you when things go wrong. You get independent advice rather than a single insurer's product.

Still have a question?

Our team is available Monday to Friday, 8am – 6pm EAT. We typically respond within the hour.

Footer banner
Vike Insurance

Your trusted insurance broker with 30+ years of experience. IRA-regulated and independent.

Nairobi HQ

2nd Floor, Krishna Centre

Woodvale Grove, Westlands

Nairobi, Kenya

Nakuru Office

Next to Taidy's Suites

Oginga Odinga Ave., Biashara

Nakuru, Kenya

IRA Kenya

IRA Regulated

Insurance Regulatory Authority

M-Pesa payments coming soon

M-Pesa payments coming soon

© 2026 Vike Insurance Brokers. All rights reserved.  Privacy settings